What is understandable to one person can be completely differently understood in the mind of another person, therefore it is important for us to cooperate in an environment that will ensure the clarity of our needs. It is important for us to avoid misunderstandings, explanations with a double meaning, it is important to disclose the idea to the end at the stage of project approval in order to avoid conflict situations.

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Therefore, we encourage the use of annotated images and video explanations for specific examples. At the stage of the project discussion, do not hesitate to send us images of what you would like to see in the final. The method of delivery of your ideas is not important to us, the main thing is that the method is working and convenient.

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Programs and services that we recommend for effective communication. Lightshot for creating screenshots with selection, arrows, and text explanations. Loom.com for screen video recording and sound messages. These are very simple and free-to-use services.

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The process of making edits and changes is as follows. On the resulting image, you need to indicate the changes in any way available to you. And give a textual explanation for them. You can use any apps you want. Sometimes clients drawing edits by hand and scanning paper to send us. Any Available for you method is ok for us! Or use the loom.com service and send us a link for review.

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INCLUDED ITERATIONS

Each of our tariff plans already includes 2 revision iterations. You only have to pay for the extras. This means that by creating images for your sketch or our approved proposal - we can make adjustments to it 2 times. If further adjustments are still needed then the price for 1 adjustments round is $180.

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TIME TERMS

You have up to 14 days to highlight and send us the edits you may need. After that your request are subject to the additional fees and may not be confirmed to work with.

We have 48 hours to apply the edits and deliver images back to you. Complex edits will take up to 96 hours and you will be notified if a revision can take more time than usual.

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REFUNDS

The creation of quality content requires significant time and production costs on our side. Therefore, if the project is started, then we cannot return funds to you in a full. You can read more complete and detailed information on our refund policy.

 

Always clearly and completely state your requirements at the start and discussion stage of the project, since after the delivery of the finished images, the project cannot be completely changed. In this case, the project will be considered as a completely new project requiring additional payment for the production process.